Creating, participating in, and exploiting digital ecosystems is at the heart of digital transformation strategy. If anything, COVID has taught us that we need to be even more aggressive about digitization to adapt and meet the needs of employees, suppliers and customers in the value chain. And with digital transformation accelerating at a rapid pace because of this, it’s no surprise that the impact of harnessing these digital ecosystems brings some challenges.

Harnessing customer expectations to drive business transformation has never happened so fast. As customer interactions shift further to digital in the new normal, leaders have accelerated the digitisation of customer and supply-chain interactions by years. Industry is leaping ahead to meet changing customer demands by digitising business processes and workflows.

Cloud adoption can be a complicated roadmap for many organisations.  Finding the right home in the cloud for your enterprise document management system (EDMS) is one thing but moving content can be an unexpected hurdle.    Recent Gartner predictions say South Africa will finish 2020 as the 4th fastest-growing major IT market in the world – mainly due

Onerous, manual procurement tasks could soon to be a thing of the past, and modernizing could be the key to unlocking savings across the enterprise.

Although focused on shifting the workplace into the virtual realm, many are still seeking the efficiencies that workforce agility could bring. Remote work is here to stay and the more efficiencies you can harness, the better your prospects are of a more profitable future.

Digital transformation (DX) is intensifying. COVID-19 stood on the accelerator pedal and gave it licence to take off at the speed it deserves.
The sheer pace that organisations are demanding of their transformation projects calls for swift and agile change. There is no room for onerous implementation.

Supplier communications are being improved and accelerated by implementing portals or online communications platforms. These facilitate all aspects of supplier relations – onboarding, requisitions, purchase orders and invoice submission.

It’s taken a virus to show us that the technology is readily available and remote working is achievable in a short space of time.

Pressure is ramping up for procurement. Right now, being able to procure the right item at the right time and at the right price from the right place, is more important than it has ever been. Automating the process from procurement to payment can speed up the procurement process dramatically. It frees up your team

Many organisations who thought they were agile enough to adapt quickly have found that their plans may well have been mis-directed and not much could have prepared them for the need to react to the unforeseen chaos created by enforced supply chain interruptions driven by the COVID-19 pandemic.