Keeping tight controls while automating processes is crucial
Creating, participating in, and exploiting digital ecosystems is at the heart of digital transformation strategy. If anything, COVID has taught us that we need to be even more aggressive about digitization to adapt and meet the needs of employees, suppliers and customers in the value chain. And with digital transformation accelerating at a rapid pace because of this, it’s no surprise that the impact of harnessing these digital ecosystems brings some challenges.
A recent poll by K2 and The Harris Poll proves that process automation is key to thriving in the post-COVID world. With nearly 6 in 10 business facing challenges maintaining operational efficiencies in a distributed environment, there is a heavy reliance on developing new processes and automating legacy ones.
Right information at the right time
A key factor is ensuring that remote workers can view and modify data applicable to their role, and have tasks assigned to them based on their responsibilities. Having access to the right information at the right time could be the difference between success and failure for an automated process and ultimately, the business. With vast quantities of data now available, obtaining the ‘right’ information by the ‘right’ person is pivotal.
Data, both structured and unstructured, plays an integral role in almost every business process, from onboarding clients at a bank to providing healthcare services to patients in a hospital. People have been separated from paper files, person-to-person processes have been disrupted, and companies have had to take on new automation priorities. There are new loads on back-office systems that simply cannot be supported with current technologies.
To automate at scale, business first need to think about technology governance. They need to ensure that the right people are making decisions and executing change, from technology experts to business experts to change managers, and people who inform their decisions, like customer experience and GRC (Governance, Risk and Compliance) professionals.
Easy and secure access to information is critical in any business environment. As data is easily accessed and distributed, it’s equally important to ensure it is secure, and only accessed by authorised users.
The bottom line is that to enable a swift and efficient digital ecosystem, users must be able to access and process the correct data, in a secure and compliant way, as swiftly as possible.
Until recently, most businesses used on-premises enterprise content management (ECM) systems to capture, organize, store and manage company documents and other information required for day-to-day processes and decision-making.
Many of these systems also supported risk management and compliance, by meeting internal data policies and regulatory obligations. By assigning user permissions and privileges, content was kept secure and designated users had access to relevant, up-to-date content. Also, with all information housed on one platform, managers had clear visibility over the lifecycle of content – from creation through every edit and interaction by identified users.
Distributed workforce demands more
But in a digital ecosystem, data streams in from multiple sources, in diverse formats and new technologies are applied to help organise and distribute this overwhelming influx. And with a more distributed workforce, users want increased access to collaborate in shared digital workspaces via mobile devices or online platforms.
Automated workflow platforms, and integrated email access, makes it possible to track how content is being used from any system across workflows, which makes it easier to monitor compliance with internal rules and regulatory obligations. Data trails support evidence of compliance, should this ever be required by auditors or regulatory authorities. Finally, IT can maintain all regulatory and compliance standards, no matter whether people are working remotely or not.
To find out more about how we are helping our clients manage the shift to digital using low-code / no-code application development platforms like K2 and Microsoft Power Platform, and adhering to governance and security regulations, contact us on email@example.com.