Digital transformation (DX) is intensifying. COVID-19 stood on the accelerator pedal and gave it licence to take off at the speed it deserves.
The sheer pace that organisations are demanding of their transformation projects calls for swift and agile change. There is no room for onerous implementation. It really does feel like we are in a “blink-and-you’ll-miss-it” moment.
Sprint for digital automation
In fact, there is a school of thought that DX should really be called Digital Automation. The adoption of machine learning algorithms and use of artificial intelligence in digital experiences, for example virtual assistants or chatbots, is personifying this next phase of DX. As companies sprint to thrive the new normal, automated processes and workflows are at the fore of their strategy.
Business process automation is, consequently, one of the best ways to accelerate and evolve processes—particularly in areas where automated processes can spread across the breadth of the business. Tasks are shifted from being siloed, department-specific and manual to being streamlined, universally accessible and automated.
Increased demand and expectations for automation have been created by the remote worker environment, initially set up to cope with the pandemic but seemingly here to stay. It is estimated that nearly 40 per cent of employee productivity is lost due to unorganised task-switching. That does not take into account the 30 per cent of their day* that they spend manually looking for misplaced paperwork. Although we often think of automation primarily affecting low-skill, low-wage roles, we see that even the highest-paid occupations in the economy, such as financial managers, doctors, and senior executives, including CEOs, have a significant amount of activity that can be automated.
Licensed to automate
The hidden reality is that the tools (and licences) are often already available to the organisation. Most medium to large organisations purchase the ability to automate their processes in enterprise licence agreements that cover the breadth of the organisation. Most work activities are covered by licensed technology platforms. A study from McKinsey estimates that up to 45% of work activities could be automated using technology that already exists.
The challenge, therefore, is not the technology but rather the skills to perform the transformation accurately and effectively. At Linxus, we link people and processes by architecting, designing, building, and delivering automation to help transform businesses. We set out to automate and reinvent how work is done – faster and at a reduced cost. We are dedicated to modernizing processes and systems and helping to create efficiencies and profitability through improved digital experiences.
Over the years, we have built up an experienced team of professionals and an extensive network of partners, providing a rich source of expertise and skills to our customers. This makes a powerful and extensive set of technology solutions available to our customers seeking to embrace digital transformation, using what they have to create what they need.
We are reinventing work, and there could not be a better time for it. Our digital automation skills, technology and solutions are setting the scene to link people, process and technology and ultimately improve productivity and efficiency for the ‘new normal’.
Source: *IDC